FAQs

Where are the Sagitine products designed?

Sagitine products are designed in Sydney, Australia. 

Where are the Sagitine products made?

The Sagitine products are crafted by master craftsman in provinces of China. 

What materials are your stands made from?

Our stands are crafted from brass or powder coated aluminium and walnut timber. The boxes are crafted from high grade, dense FSC-certified paper.  The boxes are handcrafted, with genuine leather pulls.

What are the Sagitine lead times?

Sagitine lead times vary. Generally stock is held in quantities at our Sydney warehouse. If an item is out of stock, please enquire at info@sagitine.com.

Do you deliver internationally?

No, unfortunately we don't have the ability to service other markets at the moment but it’s something we’re looking into.

What payment method does Sagitine accept?

Sagitine accept online payments from all major credit and debit cards, Paypal, Apple Pay and Google Pay. All payments will be processed in AUD. 

When will I receive my order? 

All orders are dispatched from our warehouse in NSW within 5 business days of you placing your order. Sydney Metro delivers are normally made within 2 business days of dispatch. Other Metro Cities are delivered within 3-5 business days after dispatch. Orders placed from regional areas may take up to 10 days to be delivered after leaving our warehouse. If you haven’t received your order within 10 business days of being notified that your order has shipped, please get in touch at info@sagitine.com 

How do I track my order?

Please track your order with the tracking number provided via email, or contact info@sagitine.com

How do I return an item?

To organise a return, please request a Return Authorisation number by contacting info@sagitine.com within 7 days of receipt of your order.  For more information take a look at our Returns Policy on our Shipping & Returns page.

How do I exchange an item?

To organise an exchange, please request a Return Authorisation number by contacting info@sagitine.com within 7 days of receipt of your order

How do I contact customer service?

Simply fill out the form on our Contact Page

How do I use my gift card?

Apply your unique gift card code to the discount or gift card field during checkout. 

How do I use a discount code?

Simply apply you discount code to the discount field during checkout. 

Is my product under warranty?

Yes. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

How do I care for my product?

Please refer to our page on Care 

@Sagitine